Complaints policy

The Association of Colleges in the Eastern Region (ACER) strives for excellence in all our activities, events, professional services and training provision. However, we appreciate that occasionally situations may occur where a customer feels that they wish to make a complaint. In these situations we would encourage you to speak directly with the manager responsible to try to resolve the matter informally. If you feel that this is not possible, or the matter has not been resolved to your satisfaction, please put your complaint in writing to the Chief Executive. We will respond to you within 7 working days of receipt of the letter.